Faq

How long does processing take before my order ships?

Most orders are processed and prepared for shipment within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

What shipping methods do you offer and what are the costs?

We offer several shipping options, including standard and expedited services. Shipping costs are calculated at checkout based on your location, order weight, and selected service. Delivery times vary by destination.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery estimates are provided during checkout. Please note that customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

Can I modify or cancel my order after placing it?

We strive to process orders quickly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. To initiate a return, please contact our support team at [email protected] for instructions and a Return Merchandise Authorization (RMA) number. Return shipping costs are the customer's responsibility unless the return is due to an error on our part or a defective product.

How long does it take to process a refund?

Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.

Can I exchange an item?

Yes. For exchanges, please initiate a return as described above and place a new order for the desired item. This ensures you secure the item you want promptly.

How do I care for my leather organizer or case?

Use a soft, dry cloth for regular dusting. For deeper cleaning, use a leather cleaner suitable for the specific type of leather. Avoid prolonged exposure to direct sunlight, heat, or moisture to preserve the material's quality.

My fountain pen is not writing smoothly. What should I do?

First, ensure the pen is properly inked. If the issue persists, gently flush the nib and feed with cool water to remove any dried ink or debris. Let it dry completely before re-inking. For persistent issues, please contact [email protected].

Are your art supplies lightfast?

We prioritize quality. Product descriptions specify lightfastness ratings for relevant art supplies like inks, markers, and paints. We recommend checking the individual product page for detailed technical information.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods as displayed at checkout.

Is my payment information secure?

Absolutely. Our checkout process uses SSL (Secure Sockets Layer) encryption and we do not store your full payment details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

How can I get help with a question not answered here?

Our dedicated customer support team is here to assist you. For any inquiries regarding your order, our products, or general assistance, please email us at [email protected]. We aim to respond to all emails within one business day.